Question 1

What straightening formulas do you offer?

Accepted Answer

We offer 5 exclusive formulas: Brazilian Straightening (our best-seller with Silk Protein, Babassu Oil, and Collagen), Korean Straightening (K-Beauty innovation with Ginseng Extract and Hyaluronic Acid), French Straightening (elegance with Lily Oil and Chamomile), and Indian Straightening (Ayurvedic tradition with Amla Oil and Brahmi).

Question 2

Which straightening treatment should I choose for my hair type?

Accepted Answer

Curly/coily hair: Brazilian or Indian Straightening for intense, long-lasting results. Fine/flat hair: Korean or French Straightening for volume without weighing down. Dry/damaged hair: Indian Straightening (intensive nutrition with Amla and Brahmi). Colored/bleached hair: French Straightening (gentle and protective). Normal hair: Brazilian Straightening for versatile, shiny results.

Question 3

Which hair botox should I choose for my hair type?

Accepted Answer

Curly/coily hair: Brazilian Botox for deep repair and volume control. Fine/flat hair: Korean Botox to strengthen without weighing down. Dry/damaged hair: Indian Botox (intensive reconstruction with Amla and Neem). Colored/bleached hair: French Botox (protection and gentleness). Oily hair: Korean Botox (light and balancing).

Question 4

Which shampoo and mask should I choose for my hair type?

Accepted Answer

Curly/coily hair: rich fragrances like Shea Butter or Coconut to nourish and define curls. Fine/flat hair: light fragrances like Cucumber or Green Apple to avoid weighing down. Dry/damaged hair: nourishing fragrances like Honey or Sweet Almond. Colored hair: protective fragrances like Pomegranate or Passion Fruit. Oily hair: purifying fragrances like Mint or Lavender.

Question 5

Can I customize the ingredients in my formula?

Accepted Answer

Yes! You can select up to 3 main active ingredients from our catalog of 26 premium ingredients (vegetable oils, butters, proteins, natural extracts, vitamins). If you don't customize, the default ingredients of the chosen formula will be used.

Question 6

What is Acid Violet 43?

Accepted Answer

Acid Violet 43 is a recommended neutralizing agent that helps neutralize yellow/orange tones in hair, particularly useful for blonde or bleached hair. It's an additional option available in the configurator.

Question 7

Are your products tested on animals?

Accepted Answer

No, absolutely not. All our products comply with Regulation (EC) No 1223/2009, which prohibits animal testing for cosmetics in Europe. Our formulas are evaluated by accredited experts using alternative methods.

Question 8

What is the minimum order quantity?

Accepted Answer

Minimum quantities vary by capacity: 200 units for 100ML, 200 units for 250ML, and 150 units for 1000ML. These thresholds ensure optimal production and competitive pricing.

Question 9

Can I create my own brand?

Accepted Answer

Yes, that's our specialty! You choose your brand name, bottle type, cap, and we handle production. We also offer graphic design services for your packaging.

Question 10

What types of bottles are available?

Accepted Answer

We offer a wide range: cylindrical bottles (black, white, amber, red, blue), conical bottles (white, black, green), and cubic bottles. Availability varies depending on the chosen capacity (100ML, 250ML, or 1000ML).

Question 11

Can I cancel my order?

Accepted Answer

Orders awaiting validation can be canceled. However, once production has started, orders for customized products cannot be canceled in accordance with Article L221-28 of the Consumer Code.

Question 12

What does the graphic design service include?

Accepted Answer

Our creative team develops custom visuals for your packaging: logo, labels, brand design. We offer you two mockups for complete validation of your visual identity. This service costs €150 excluding tax.

Question 13

What is CPNP registration?

Accepted Answer

The CPNP (Cosmetic Products Notification Portal) is the mandatory European portal for registering any cosmetic product before it goes on the market. We offer this registration free of charge for each formula ordered, ensuring your regulatory compliance.

Question 14

What is the Product Information File (PIF)?

Accepted Answer

The PIF is a mandatory document under Regulation (EC) No 1223/2009. It includes: product description, toxicological safety assessment, manufacturing methods, proof of efficacy, and monitoring of adverse effects. This complete service is offered at €890 excluding tax.

Question 15

Are your products compliant with European standards?

Accepted Answer

Yes, all our products are manufactured in Europe in accordance with Regulation (EC) No 1223/2009 on cosmetic products. Each formula is developed according to Good Manufacturing Practices (GMP) and undergoes a safety assessment by an accredited expert.

Question 16

What certifications do you have?

Accepted Answer

Our laboratory is ISO certified, CE compliant, and all our products are registered with the CPNP. We guarantee complete traceability and professional quality worthy of the best salons.

Question 17

Can I resell the products under my brand in Europe?

Accepted Answer

Yes, once the CPNP registration is complete and the PIF is prepared, you are legally authorized to market the products under your brand throughout the European Union. You then become the responsible person for placing on the market.

Question 18

How do your prices work?

Accepted Answer

Our prices are tiered based on order quantity. The more you order, the lower the unit price. Displayed prices are in euros excluding tax for professionals. VAT of 20% applies for French customers.

Question 19

What payment methods do you accept?

Accepted Answer

We accept payments by credit card (Visa, Mastercard), PayPal, and bank transfer. Payment is due at the time of order and production starts upon receipt of payment.

Question 20

Why do I need to log in to see prices?

Accepted Answer

Prices are reserved for professionals and registered customers. Creating a free account gives you access to our complete pricing grid and allows you to place orders.

Question 21

What is the delivery time?

Accepted Answer

The standard delivery time is 45 days after payment. This includes the customized production of your products and shipping. You can track the progress of your order from your customer account.

Question 22

Where do you deliver?

Accepted Answer

We deliver throughout the European Union and internationally. For shipments outside the EU, customs duties and local taxes are the responsibility of the customer.

Question 23

How can I track my order?

Accepted Answer

Log in to your account and go to 'My Orders'. There you'll find the status of each order, the production counter (D-45 to D-0) for orders in progress, and the ability to download your documents.

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